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Coaster Factory Privacy Policy

This Policy is regularly reviewed and was last updated June 18th, 2018:

Who We Are

Here at Coaster Factory, we're committed to ensuring that our customers and the visitors to our website know that their information is secure and that we value the trust they've placed in our company. We want you to know that your privacy is very important to us and that we work hard to protect your information. In this Privacy Policy, we'll explain exactly what information we collect, how we use that information, and how we keep it secure.

Cookies

A cookie is a small string of information that is downloaded and stored on your computer or mobile device when you visit a website. When you visit that website again in the future, the cookie on your computer is sent back to the site. We use cookies to help you move faster through our site, estimate the total number of visitors we receive, and to improve your experience on our site by measuring which pages are most interesting to our users. Visiting our site may also provide us with information containing your IP address, where you're browsing our site from, what link you clicked to reach our site, what time you're visiting, and what kind of computer or web browser you may be using. You may decline to accept cookies but doing so may prevent certain pages on our website from working properly.

Google Analytics, Adwords, and Remarketing

We use a few third party services called Google Analytics, Google Adwords, and Google Remarketing to collect and analyze anonymous information about our website visitors and their behaviour patterns. This information is processed and stored in a way which does not identify anyone and we make sure that Google does not know, or make any attempt to find out the identities of those visiting our website. Data collected by these services includes IP addresses, usage metrics, purchase history, what kind of device our users are browsing on, and other similar information. We use Google Adwords and Remarketing to display advertisments for Coaster Factory and it's services in Google's search results and as part of the Google Display Network. This helps our customers find us more easily on the web and all of this data is anonymous and is not linked to any specific user.

Information and content you provide

We collect your name, company, address, email, phone/fax number, and IP address when you place an order through our website, upload art or contact us. When placing an order through our Coaster Designer, we'll also ask you for your credit card information which we use to process your transaction through a third-party payment provider. If you choose to use the Facebook or Instagram features of the Coaster Designer, we'll also have access to your Facebook/Instagram photos so that you can use those photos as the artwork for your very own coaster. We use all of this information to connect and communicate with our customers, send special offers, seek opinions and feedback and for our own internal business purposes.

Performance Tracking

Occasionally we'll send you an email with a special offer or information about our company. We include a tiny pixel-sized image in these emails which we use to track the number of people who open our messages and we also track clicks on any of the links in those emails so that we can determine what sort of products/services our customers are interested in. These types of tracking methods collect your IP address, the type of browser you're using and what kind of operating system you're running.

How We Secure Your Data

We take security very seriously and ensure that all data that is sent to us is done over a secure encrypted connection. We regularly perform maintenance on our servers, take steps to ensure that the information we collect is accurate, complete and up to date, and we implement strict security policies with our staff to make sure your data is always safe. If we learn of a security breach, we'll make sure that we inform you within the first 72 hours so that you can take appropriate protective steps to secure your data. We only ever store personal information for as long as it is absolutely necessary for the operation of our business. Information submitted via forms on our website is also analyzed to detect and prevent spam, and to investigate suspicious and/or malicious activity.

Your Privacy Controls

Coaster Factory gives you complete control over your data with the following choices:

  • You can set your browser to accept or deny cookies from our website at any time.
  • Read more about Google's privacy policy here
  • You may opt out of Google data collecting by visiting the Google advertising opt-out page here
  • Learn about the Google Display Network here
  • Learn more about Google Analytics Opt-out Browser Add-on here
  • Read more about the types of cookies used by Google and how they are used.
  • If you wish to find out more about cookies, or how to refuse cookies, please visit the Interactive Advertising Bureau's web site here.
  • Should you place an order through the Coaster Designer and then wish to revoke our Coaster Designer's access to your Facebook/Instagram data, you can do so at any time by logging into Facebook/Instagram and removing the app.
  • If you'd like to have a copy of all personal information we have from you, please use the contact us form on our website.
  • If you receive marketing emails from us and wish to be removed from our mailing list, you can let us know by using our website's contact form or simply hit the unsubscribe link located at the bottom of any of the marketing emails we've sent to you.
  • You can, at any time, ask us to delete all information we have from you and we'll do our best to fulfill your request as soon as we are able. Please note, information required by law cannot be deleted until it is no longer necessary to retain for business purposes.
  • If you have any questions regarding this privacy policy, feel free to contact us using our online form or by mail at:

  • Coaster Factory
    ATTN: Privacy Administrator
    44 Head Street
    Dundas, ON, CA
    L9H 3H3